Shipping Policy
Effective Date: January 17, 2025
At Regal Sparks, we are committed to delivering your jewelry items safely and in a timely manner. Our Shipping Policy outlines the shipping methods, fees, delivery timeframes, and other important information regarding shipping. By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Methods and Fees
We offer a variety of shipping options to meet your needs. The shipping method you choose will depend on your location and the delivery timeframe you prefer. Shipping fees are calculated during the checkout process based on the following factors:
- Destination: Domestic (U.S.) and international shipping options are available.
- Order Size and Weight: Larger or heavier items may incur higher shipping costs.
- Shipping Method: Various shipping options are available, such as standard, expedited, and express shipping.
The available shipping methods and their associated fees will be displayed during checkout.
2. Domestic Shipping (United States)
We provide reliable shipping services within the United States. Shipping options may include:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Express Shipping: Typically delivered within 1-2 business days.
Please note that delivery times are estimates and may vary depending on factors such as carrier delays, weather conditions, and holidays. Shipping fees for domestic orders are calculated at checkout and are non-refundable unless the item is defective or we have made an error.
3. International Shipping
We also offer international shipping to select countries. International shipping rates and delivery times vary by destination. The shipping cost will be calculated during checkout based on the destination address.
- International Shipping Timeframes: Delivery times for international orders generally range from 7-21 business days, depending on the destination country and customs processing.
- Customs Duties and Taxes: International customers may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. These fees are not included in the purchase price and must be paid upon delivery, in accordance with the customs regulations of the destination country.
If you are unsure about your country’s import regulations, we recommend checking with your local customs office before placing an order.
4. Order Processing Time
- Order Processing: All orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays may experience slight delays.
- Order Confirmation: Once your order is successfully processed, you will receive an order confirmation email with the details of your purchase.
- Shipping Confirmation: When your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
Please note that orders may be delayed due to factors outside of our control, including carrier delays, natural disasters, or holidays.
5. Shipping Restrictions
We currently ship to most U.S. addresses and select international destinations. However, there may be restrictions for shipping to certain countries or regions. If we are unable to fulfill your order due to shipping restrictions, we will notify you as soon as possible and offer a refund or alternative solution.
6. Address Accuracy
It is important to provide the correct shipping address during checkout. Regal Sparks is not responsible for delays or errors caused by incorrect address information. If an order is returned to us due to an incorrect address, you may be responsible for the cost of reshipping the item.
7. Shipping Damages
- Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of receiving your order. We will assist you in resolving the issue by either sending a replacement or issuing a refund, depending on the circumstances. For more details, refer to our Refund and Returns Policy.
- Carrier Damage: If you believe your package was damaged during shipping, please take photos of the damage and contact us immediately. We will help file a claim with the shipping carrier and arrange a resolution.
8. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email (if available). You can use this number to track your shipment through the carrier’s website. Please allow up to 24 hours for tracking information to appear in the system after receiving your shipping confirmation.
9. Shipping Delays
While we strive to deliver your orders on time, we cannot guarantee delivery dates due to factors outside our control. Delays may occur due to the following reasons:
- Weather conditions or natural disasters
- Carrier delays or strikes
- Holidays or peak shopping seasons
- Customs processing for international shipments
If your order is delayed, we will keep you informed with updates on the tracking status. Please contact us if you have concerns about your delivery.
10. Contact Us
If you have any questions about shipping, tracking, or need assistance with your order, please contact our customer service team:
Regal Sparks
Phone: (315) 668-9031
Email: info@regalsparks.com
Website: https://regalsparks.com
We are committed to providing you with excellent customer service and ensuring that your jewelry reaches you safely and in a timely manner. Thank you for choosing Regal Sparks for your jewelry shopping experience!
