Sales Policy

Effective Date: January 17, 2025

At Regal Sparks, we are committed to providing a seamless and secure shopping experience for all our customers. Our Sales Policy outlines the terms and conditions that apply to the purchase of jewelry from our website regalsparks.com and any related services. By purchasing from us, you agree to these terms.

1. Product Availability

  • Stock Availability: All products listed on Regal Sparks are subject to availability. While we make every effort to keep our website updated, there may be instances where an item is out of stock or discontinued. In such cases, we will notify you as soon as possible and provide alternatives if available.
  • Product Descriptions: We strive to provide accurate and detailed descriptions of all our products, including images, sizes, materials, and pricing. However, please note that due to differences in monitor settings and lighting, the colors and appearance of products may vary slightly from what is displayed on the website.

2. Pricing

  • Price Accuracy: All prices listed on our website are in USD (U.S. Dollars). We reserve the right to modify prices at any time without prior notice. Prices may change based on sales, promotions, or other factors. The price charged for your order is the price at the time of purchase.
  • Sales Tax: Applicable sales tax will be added to your order based on the shipping address and local tax laws. Sales tax is calculated at checkout and is non-refundable.
  • Discounts and Promotions: From time to time, we offer discounts or promotional codes. These discounts may apply to certain products or categories. Promotions cannot be combined unless explicitly stated. If you have a promotional code, be sure to enter it at checkout to receive the discount.

3. Order Processing

  • Order Confirmation: After placing your order, you will receive an order confirmation email with your order details. This does not guarantee product availability or shipment.
  • Order Processing Time: Orders are typically processed within 1-2 business days of payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays in processing.
  • Payment Authorization: Payment for your order will be processed and authorized at the time of purchase. If there are issues with payment authorization (e.g., declined transactions), we will notify you and may request an alternative payment method.

4. Payment Methods

We accept various payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: Secure payments through PayPal accounts
  • Apple Pay and Google Pay: For mobile and online payments
  • Shop Pay: For faster checkout with saved payment details

All transactions are processed securely through SSL encryption to ensure the protection of your personal and payment information.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options for both domestic and international customers. Shipping fees are calculated at checkout based on the destination, size, and weight of your order.
  • Delivery Times: Delivery times depend on the shipping method selected. We provide estimated delivery dates at checkout, but please note that actual delivery times may vary based on the shipping carrier and external factors such as weather or holidays.
  • Shipping Restrictions: We currently ship to most U.S. addresses and select international destinations. Certain countries may have restrictions on the import of jewelry. If your country is restricted, we will notify you during checkout.

Note: Shipping charges are non-refundable unless the item is defective or an error occurred on our part.

6. Order Cancellations

  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it can no longer be canceled, and you must follow our Refund and Returns Policy for returns.
  • Partial Cancellations: In the case of partial cancellations, any applicable refunds or adjustments will be processed after cancellation is confirmed.

7. Returns and Exchanges

We offer a 30-day return and exchange policy for most items. To initiate a return or exchange, please contact our customer service team at info@regalsparks.com with your order number and the reason for your return. Items must be returned in new, unused condition with all original packaging and tags intact.

For more detailed information on returns, please refer to our Refund and Returns Policy.

8. Defective or Damaged Items

If you receive an item that is damaged or defective, please contact us immediately within 7 days of receiving your order. We will provide you with instructions on how to return the item and will either offer a replacement or issue a refund, depending on your preference.

  • Defective Items: A defective item is one that has significant flaws or does not function as expected.
  • Damaged Items: If your item is damaged during shipping, we will work with you to resolve the issue and either offer a replacement or refund.

9. Gift Cards

  • Gift Cards: Gift cards purchased from Regal Sparks are redeemable for merchandise on our website. Gift cards are not refundable or exchangeable for cash, except where required by law.
  • Expiration: Gift cards do not expire, and no fees will be applied for non-use.

10. Privacy and Security

At Regal Sparks, we take your privacy seriously. Your personal and payment information is protected through encryption technology, and we do not share your data with third parties for marketing purposes without your consent. For more information, please review our Privacy Policy.

11. Contact Us

If you have any questions or concerns about our Sales Policy, or if you need assistance with placing an order, please don’t hesitate to contact us:

Regal Sparks
Phone: (315) 668-9031
Email: info@regalsparks.com
Website: https://regalsparks.com

We are committed to providing you with high-quality products and excellent customer service. Thank you for shopping with Regal Sparks!