Payment Policy

Effective Date: January 17, 2025

At Regal Sparks, we strive to provide a seamless and secure payment process for our customers. This Payment Policy outlines the methods of payment we accept, billing procedures, and the security measures we implement to ensure your information is protected. By making a purchase on our website regalsparks.com, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment methods to accommodate our customers’ preferences:

  • Credit and Debit Cards: We accept all major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: Secure payments via PayPal accounts.
  • Apple Pay: For easy and quick payments via Apple Pay.
  • Google Pay: For convenient mobile payments.
  • Shop Pay: A fast and secure checkout option where you can save payment details for quicker future purchases.

We use secure payment processing services to ensure that all transactions are conducted safely and that your sensitive information is protected.

2. Payment Authorization

  • Order Processing: When you place an order on our website, your payment will be processed and authorized at the time of purchase. This ensures that the funds are available to complete the transaction.
  • Payment Confirmation: After payment is successfully processed, you will receive an order confirmation email. This email serves as proof of purchase and includes the details of your order.

3. Billing Information

  • Accurate Information: When placing an order, you agree to provide accurate, current, and complete billing information, including your name, address, phone number, and payment details. Providing incorrect or incomplete information may delay your order processing.
  • Billing Address: The billing address provided must match the address associated with the payment method. This helps prevent fraud and ensures smooth processing of your payment.

4. Payment Security

  • Secure Transactions: We prioritize the security of your personal and payment information. Our website uses SSL (Secure Socket Layer) encryption technology to ensure that all data transmitted during the checkout process is securely encrypted and protected from unauthorized access.
  • Third-Party Payment Processors: We work with reputable third-party payment processors (e.g., PayPal, Apple Pay, Google Pay) to securely handle your payment. These processors are responsible for managing and securing your payment information.

5. Pricing and Currency

  • Pricing: All prices listed on our website are in U.S. Dollars (USD). We reserve the right to modify prices at any time without notice. Any changes to pricing will be reflected on the website and may be subject to adjustments at checkout.
  • Taxes: Sales tax is calculated based on the shipping address and the applicable tax laws of your location. You will be notified of the exact tax amount during checkout.
  • Shipping Costs: Shipping fees are calculated separately and are added to your order total during checkout. These fees depend on the delivery method, location, and the size and weight of the order.

6. Payment Declines

  • Declined Payments: If your payment is declined for any reason (e.g., insufficient funds, expired card, incorrect billing details), we will notify you immediately and request that you provide an alternative payment method.
  • Order Processing: Your order will not be processed until payment is successfully authorized. If payment issues are not resolved, the order will be canceled.

7. Order Cancellations

  • Cancellation Policy: If you wish to cancel your order after payment has been processed but before shipping, please contact us immediately. We will make every effort to accommodate cancellations, but once an order has been shipped, it cannot be canceled, and you must follow our Refund and Returns Policy for returns or exchanges.
  • Partial Cancellations: If you choose to cancel part of your order, any applicable refunds or adjustments will be processed after the cancellation is confirmed.

8. Fraud Prevention

  • Fraud Protection: To protect our customers and ourselves, we may conduct fraud checks on orders. We reserve the right to request additional verification for orders that appear to be suspicious or flagged by our fraud prevention system.
  • Account Verification: If additional verification is required, you may be asked to provide identification or other documentation to confirm the authenticity of the order. This process helps protect both you and Regal Sparks from potential fraud.

9. Refunds

  • Refund Process: If your order qualifies for a refund under our Refund and Returns Policy, the refund will be issued to the original payment method. Refunds may take 5-7 business days to process, depending on your bank or payment provider.
  • Refund Timing: Please note that shipping fees and taxes are non-refundable, except in cases where the return is due to an error on our part (e.g., defective or incorrect items).

10. Contact Us

If you have any questions or concerns regarding your payment, or if you need assistance with payment methods, refunds, or billing issues, please contact us:

Regal Sparks
Phone: (315) 668-9031
Email: info@regalsparks.com
Website: https://regalsparks.com

We are dedicated to providing a secure and smooth payment process, so you can enjoy a hassle-free shopping experience with Regal Sparks. Thank you for choosing us for your jewelry needs!